Most businesses assume their IT issues come from hardware failures, slow internet, or software glitches. In reality, the single biggest source of recurring support tickets is far simpler — and far more fundamental: poor identity management.

Most businesses treat patching as an inconvenience — something to postpone, delay, or ignore until “after hours” or “when things are quiet.” But patching isn’t about new features or cosmetic improvements. It’s about closing vulnerabilities, preventing outages, and protecting the business from silent risks that accumulate over time.