Executive Summary
A global Business Process Outsourcing (BPO) organisation with 200+ agents operating from Johannesburg required a secure, high-performance Remote Desktop Services (RDS) environment hosted in the United Kingdom. The solution needed to comply with GDPR data-sovereignty requirements and provide predictable, stable operational costs. Aesir Systems designed and deployed a high-availability RDS platform on dedicated UK-based infrastructure, delivering a secure, compliant, and cost-controlled environment for the client’s operations.
Initial Engagement
The client initially requested an RDS farm deployed in Microsoft Azure. While the environment functioned well, compute requirements increased rapidly, causing monthly costs to escalate beyond budget. The client needed a more predictable, fixed-cost model without compromising performance or compliance.
Challenges Identified
- GDPR restrictions requiring all EU customer data to remain within the UK
- Azure compute costs increasing due to workload growth
- Need for a stable, high-availability RDS environment for 200+ concurrent agents
- Requirement for predictable, fixed monthly expenditure
- Need for a fully managed, secure, and monitored platform
Aesirs Solution
Aesir Systems proposed migrating the RDS environment from Azure to dedicated physical infrastructure hosted in the United Kingdom. By leveraging Rackspace for hardware provisioning and hosting, Aesir delivered a fixed-cost, high-performance platform aligned with the client’s compliance and operational requirements.
Key Deliverables
- High-availability RDS farm deployed across multiple physical servers
- UK-hosted infrastructure ensuring GDPR-aligned data residency
- Predictable, fixed monthly costs
- Secure, optimised connectivity for 200+ remote agents
- Full monitoring, alerting, and proactive maintenance
- Hardened access controls and secure remote access
Outcomes
- 99% operational uptime through active monitoring and proactive maintenance
- Predictable cost model eliminating cloud-billing volatility
- GDPR-aligned architecture with all data hosted in the UK
- High-performance user experience for 200+ agents
- Fully managed environment allowing the client to focus on operations
Client Feedback
Aesir Systems delivered a secure, high-availability RDS platform hosted entirely within the United Kingdom, ensuring GDPR compliance, predictable costs, and stable performance for a global BPO with 200+ agents. The client now operates on a reliable, fully managed environment engineered for long-term operational stability.
